Samsung's latest Galaxy Note 7 is
making headlines for all the wrong
reasons which have led
authorities of several countries including India
to ban the use of the handset in
flights. The South Korean consumer electronics giant has announced that the
replacement stock for the Samsung
Galaxy Note 7 will arrive
country-wise starting this month and the first country to get the new stocks
will be Australia, where it will be available beginning September 21.
(Also see: Samsung Galaxy Note 7 First
Impressions)
Samsung in the meanwhile has
revealed ways how you can check whether a Galaxy Note 7 is safe or not and it
can be done through checking the label on the retail box. The company says that
the new Note 7 packaging will sport a clear identification on the box which
will have a small black square on the white barcode label along with a white
sticker with a blue letter 'S'.
This will allow customers to
check their Note 7 units for safety labelling once the replacement units will
be available. The new labelling will also curb third-party retailers from
selling the old stocked Galaxy Note 7 units. However, what if you receive a
Galaxy Note 7 without a retail box (for whatever reason). The South Korean
company has you covered there as well, and will also soon let customers
cross-check if their Galaxy Note 7 unit is safe by entering an IMEI number via
an online database.
"All Galaxy Note7 devices
have a unique IMEI number so we can identify and advise if an IMEI number
belongs to a new replacement Galaxy Note7," notes Samsung.
The company has announced that
customers in Australia will be able to buy the new Galaxy Note 7 stocks from
early October.
According to replacement process published by Samsung Australia, customers who are
affected by the Galaxy Note 7 issues remain entitled to choose a new Galaxy
Note 7 (where users will be provided with a courtesy device until the
replacement Galaxy Note 7 stock arrives) or get complete refund. Customers can
approach either Samsung or their retailer (or operator) for the entitlement.
Those who elect a replacement Note 7 unit will be contacted by their original
place of purchase (whether be Samsung or a third-party retailer) from September
21 (in Australia) to coordinate for the collection or delivery of the new
Galaxy Note 7 unit.
"Until a replacement device
is provided, Samsung reminds all customers who still have an affected Galaxy
Note 7 smartphone to back up their data, complete a factory reset to delete
personal data, power down their device and return it to its place of purchase
to seek remedy of their choice," Samsung stresses in a press statement.
One of the biggest ironies is
that Samsung has not announced official
recall for Note 7 units
worldwide, which means some third-party retailers globally are still selling the phones - and aren't legally bound to stop.
The South Korean company recently however announced an exchange policy for all the Galaxy Note 7 customers.
Samsung's latest Galaxy Note 7 is
steadily becoming the biggest laughing stock globally as there are more cases
reported on the exploding of the Galaxy Note 7 units while charging due to an
alleged battery issue. In recent incidents, the explosions due to Galaxy Note 7
led to fire in a jeep and also
reportedly put a house on fire. In another case, the explosion of a Galaxy Note 7 caused major damage to hotel room.
The issue has led India to ban
the use of Samsung's Galaxy Note 7 on all flights, a similar approachtaken by other countries as well.
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Samsung Galaxy Note 7 Recall: Here's How to Check If Your Unit Is Safe
Reviewed by Unknown
on
September 12, 2016
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